Application Tech Support Practitioner – Accenture (Pune, India): Role Overview:
Accenture is hiring an Application Tech Support Practitioner in Pune, India.This full-time role focuses on delivering exceptional IT service desk and support operations, driving seamless technology services, and collaborating with cross-functional teams to manage incidents, outages, and system stability.
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Application Tech Support Practitioner – Accenture (Pune, India): Job Role
As an Application Tech Support Practitioner, you will act as a subject matter expert in IT service management, handling technical challenges, supporting service delivery, monitoring systems and then contributing to operational excellence.
Application Tech Support Practitioner – Accenture (Pune, India): Key Responsibilities
- Manage incident and outage resolution to ensure smooth service delivery.
- Monitor system performance,optimising stability & preventing recurring issues.
- Facilitate acceptance of changes to production environments following process standards.
- Work closely with IT teams to troubleshoot and support service desk operations.
- Provide innovative solutions to technical & operational challenges.
Application Tech Support Practitioner – Accenture (Pune, India): Required Skills
- Strong proficiency in IT service desk management and support processes.
- Ability to deliver innovative technical solutions and collaborate across teams.
- very Good problem solving and communication skills to handle complex production issues.
Application Tech Support Practitioner – Accenture (Pune, India): Education Qualification
- A Bachelor’s degree in a relevant field(such as IT, Computer Science or related disciplines) is required.
- Typically, 8–10 years of relevant experience in IT service desk or tech support roles is expected.
This role is ideal for experienced IT professionals who thrive in service delivery, incident management, and collaborative technical environments, contributing to robust support infrastructure at one of the world’s leading IT services firms.