Cognizant Hiring Sr Consultant in India | Hybrid Job | Apply Now
Job Role:
The Sr Consultant at Cognizant plays a key role in enhancing customer service strategies & operational effectiveness within a hybrid work environment. This position requires 8–10 years of experience & focuses on driving improvements in service delivery,customer satisfaction, & process innovation.
Key Responsibilities:
- Lead development and execution of customer service strategies to boost client satisfaction and efficiency.
- Integrate and streamline service delivery processes across teams.
- Analyze feedback and performance metrics to identify improvements.
- Develop and deliver training programs to enhance team performance.
- Collaborate with cross-functional teams to solve service challenges.
- Implement technology solutions to improve customer service workflows.
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Skills Required
- Strong analytical and problem-solving skills.
- Excellent communication & collaboration abilities.
- Proven capability in training development & execution.
- Ability to integrate technology for operational improvements.
- Deep understanding of customer service trends.
Education Qualification
Typically requires a bachelor’s degree(in relevant field) and significant professional experience(8+ years) in customer service strategy and operations.